Jimmy Lewis Boards Direct to Customers Satisfaction Guarantee

14 Day Satisfaction Guarantee Terms & Conditions

We understand what it’s like to get the wrong board and buying online can be a hard decision without being able to see it in person, put it under your arm or even ride a wave on it but at Jimmy Lewis Boards we are confident you'll love your new board. We never want our customers to be stuck with a board that isn’t right for them. Our 14 Day Satisfaction Guarantee means the risk of buying the wrong board is a thing of the past. We’ll swap out any board directly purchased from Jimmy Lewis Boards Australia within 14 days and exchange it for another style or size to the same value. 

All you have to do is get the unwanted board back to us and we will replace it with another similar board of the same value. All shipping is done via our freight company at your expense and the process is very easy. The board coming back needs to be in new condition but we can’t take boards back with significant dings or damage.

Please note the following information including the terms and conditions – read carefully. Failure to do so could impact your return guarantee.

How it works:

• Email to jimmylewisboards@gmail.com with the order number, a full picture of the deck and bottom of the board and details of why you would like to exchange the board and what board you’d like to replace it with. 

• We will email you back immediately to confirm the process and eligibility. Please note this does not guarantee your board exchange. This can only be finalised once we receive your board back and the condition has been confirmed.

• You are required to re-wrap the board the way it was delivered, wrapped in it's original wrapping and shipped inside the original cardboard box.

• Follow email instructions to arrange the return shipping.

• Once your board has been received, Jimmy Lewis Boards will assess the condition of the board and notify you. We will send you a replacement board of your choice to the same value if all terms and conditions are met.

Terms and Conditions:

1. The replacement board can be of another style or size to the same value of the original board purchased.
2. The board coming back needs to be in new condition but we can’t take boards back with dings or damage.
3. The final value of a board can only be finalised once we receive your board back and the condition has been confirmed.
4. Jimmy Lewis Boards Australia reserve the rights to change or alter the conditions of the Satisfaction Guarantee at any time.